Your opinion matters

Complaints and complaints

Would you like to submit a comment regarding our services? Please complete the form below and describe your concern. Provide details of the incident and your contact information so we can respond.


    We are at your disposal

    Complaints, requests, complaints and other notifications


    Select the subject of your report, describe your case and provide your details
    contact details that will allow us to respond.


    Fields marked * are required.



    Subject of the report



    Contact details

    Form of address

    Address for confirmation of receipt of the application.


    Do you agree to receive a response by email? *

    Correspondence address


    Complete if you choose to respond by mail.
    The apartment number is optional.



    Details of the event


    Provide data appropriate to the selected topic.
    In the case of a train, you can add the route and carriage number.



    Refund of payment


    Complete only if the application concerns a payment
    and you request a refund.


    When paying by card, enter only the last four digits.
    When paying by phone or watch, provide your ID
    virtual card, if available. Do not provide the full
    card number, CVV code or PIN.



    Description of the report


    One file, maximum 5 MB.
    Formats: PDF, JPG, PNG, WebP.

    Information clause *


    The administrator of personal data provided by you
    in connection with the submitted complaint/claim is WARS SA.
    with its registered office in Warsaw at Al. Jerozolimskie 56 C.
    If you have any questions regarding the processing of personal data
    we encourage you to contact the data administrator appointed by us
    data protection officer,
    tel. 22 610-48-94,
    email address:
    iodo@wars.pl.


    Your personal data is processed for the purpose of proper
    service in connection with the reported case. The scope of data includes
    data provided in the content of the complaint/claim/application.
    The legal basis for processing is: Article 6(1)(a)
    and letter c of the Regulation of the European Parliament and of the Council (EU)
    2016/679 of 27 April 2016 on the protection of persons
    individuals in connection with the processing of personal data
    and on the free movement of such data and repealing
    Directive 95/46/EC.


    The processing period of the provided personal data is 5 years,
    in connection with any possible claims being pursued through legal proceedings
    court proceedings. You have the right to withdraw
    consent, to request access to personal data and their rectification,
    deletion, restriction of their processing, their transfer
    or object to their processing.


    Persons without full legal capacity
    are required to obtain prior consent from parents or
    legal guardians. You have the right to file a complaint
    to the supervisory authority competent for data processing.


    I consent to the processing of my personal data for the purpose
    consideration of this application by "WARS SA"„
    and, if necessary, to make it available to the appropriate
    the subject of my personal data for the purpose of considering this
    notification by the competent entity.